Covid-19 Update

16 September 2020

Dear Relative / Friend,

As always, we are very conscious that we communicate with you regularly, particularly around the issues that may be causing you some concern. In this regard, below we offer guidance around visiting the nursing home, around residents going on non-medical day trips and a reminder of the symptoms of Covid-19. We would urge you to read this email carefully and consider the impact our actions have on residents and staff of nursing homes.

Visiting the nursing home

We are writing to you to remind you of our procedures around visiting the nursing home. Whilst we do not want to be too prescriptive, we must do all we can to ensure the continued safety of our residents and staff.

  • All visits must be booked in advance with reception no later than 4pm on the day preceding your proposed visit. This allows us to prepare properly for the visit and to ensure that there are not too many visitors present at any one time.
  • Each resident may receive a maximum of two visits per week from any two visitors.
  • Visits may last a maximum of 30 minutes.
  • A risk assessment will be carried out by telephone prior to your visit.
  • Visiting will be restricted to the marquee outside the nursing home rather than in the resident’s room. Exceptions may be made by the Person in Charge or Assistant Person in Charge in exceptional circumstances.
  • Children under the age of 16 will not be allowed to visit.
  • All visitors and residents must wear PPE and adhere to social distancing regulations.
  • Temperatures of all visitors will be taken before entering the visiting area. Visitors with a temperature >37.5 will not be permitted to enter.
  • Refreshments are not allowed during the visit. All gifts to be handed to reception by the visitor before the visit commences.

Residents leaving the nursing home on day trips

Unfortunately, residents are not permitted to go out on external non-medical day trips unless in exceptional circumstances such as a funeral of an immediate family member. If a resident must attend an essential medical appointment, a member of staff, not a family member, will accompany them to and from the appointment.

Residents who do go out on day trips must remain in isolation for a period of two weeks following their return.

Symptoms of Covid-19

Fever/Chills Cough
Shortness of Breath Lost/Changed Sense of smell or taste
Fatigue Aches/Pains
Sore Throat Headaches
Runny/Stuffy Nose


To date we have managed to keep Covid-19 at bay, and we want to do our utmost to keep it out of the nursing home over the coming months. We will not do this alone, we need the collective efforts of relatives, friends, staff, contractors etc. to make this work. Let’s keep our efforts going!!!!

Thank you as always for your hard work, dedication, patience, and support.

Best regards,

Deirdre Vaughan, Person in Charge

Henry Burrows, CEO

Paul Rochford, Registered Provider Representative


Earlier COVID-19 Updates

COVID-19 Update 26.08.2020

COVID-19 Update 17.07.2020

COVID-19 Update 14.07.2020

COVID-19 Update 11.06.2020

COVID-19 Update 28.05.2020

COVID-19 Update 08.05.2020

COVID-19 Update 24.04.2020

COVID-19 Update 20.04.2020